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Our Contact Details

Name: Witching Hour Paranormal

Address: www.witchinghourparanormal.co.uk

E-mail: tom@witchinghourparanormal.co.uk

Welcome to our Privacy Policy

We are committed to respecting your privacy. Find out more below!

The Data We Process

At Witching Hour Paranormal, we value your privacy and want to ensure that you understand how we collect and process your personal information.

Here's a breakdown of the types of information we currently collect and process:

Identity Data: This includes your first name, last name, preferred pronoun, date of birth, gender, username or similar identifier, and title.

Contact Data: We collect your billing address, delivery address, email address, telephone numbers, and any additional persons for whom copy correspondence is required.

Correspondence Data: We keep records of your correspondence with us, including bidding instructions, complaints, and interactions with our customer services team.

Image Data: We may collect photographs and video images from CCTV, body-worn video, and content creation footage.

Technical Data: We gather information such as browser type and version, location, and device.

Profile Data: This includes your interests, preferences, feedback, and survey responses.

Usage Data: We collect information about how you use our website, products, and services, including data obtained from cookies, web logs, and similar technologies.

Marketing and Communications Preferences Data: We keep track of your preferences for receiving marketing materials from us and our third parties, as well as your communication preferences.

Rest assured that we handle your personal information with care and only use it for the purposes outlined in our privacy policy. If you have any questions or concerns, please don't hesitate to reach out to us.

How We Obtain and Use Personal Information

At Witching Hour Paranormal, we obtain most of the personal information directly from you when you fill in our forms or contact us. Additionally, we may receive information indirectly from sources such as law enforcement, healthcare, local authorities, or other paranormal teams when conducting investigations involving vulnerable individuals.

We use this information to create content, conduct ethical research, provide products or services, make referrals to relevant authorities, review and monitor activities, prevent crime, ensure staff and public safety, and bring offenders to justice. We may share this information with law enforcement, healthcare professionals, local authorities, and other paranormal teams.

Our processing of personal information is based on various lawful bases under the UK General Data Protection Regulation (UK GDPR), including your consent, contractual obligations, legal obligations, vital interests, performance of a public task, and legitimate interests.

If you have any concerns or wish to withdraw your consent, please contact us at tom@witchinghourparanormal.co.uk. Your privacy is important to us, and we are committed to handling your information responsibly.

How We Safeguard Your Personal Information

Your personal information is securely stored at Witching Hour Paranormal. We use encrypted, two-factor authentication digital systems to ensure the highest level of security. Additionally, any case notes containing your information are locked securely.

We keep different types of personal information for varying periods of time. Identity Data, Contact Data, Correspondence Data, Technical Data, Profile Data, Usage Data, and Marketing and Communications Preferences Data are kept for ten years. After this time, we will securely dispose of your information by deleting it from our systems.

For Technical Data and Usage Data, we retain them for 2 years before securely removing them from our systems.

As for image data, we generally keep it for 30 days. However, if the images are evidential or recorded for content creation in a public place or in accordance with our Image/Video Release Agreement, we may keep them for longer as necessary. Once the retention period is over, we will securely dispose of the data by removing it from our systems.

We take your privacy seriously and are committed to handling your information responsibly.

Your Data Protection Rights

As part of our privacy policy at Witching Hour Paranormal, you have certain data protection rights. You can request access to your personal information, ask for corrections or completion, and even request the erasure or restriction of processing of your data. You also have the right to object to processing and request data portability. Best of all, exercising these rights won't cost you a thing! Just shoot us an email at tom@witchinghourparanormal.co.uk to make a request, and we'll respond within one month.

How to Complain

If you have any concerns about how we handle your personal information, feel free to reach out to us at tom@witchinghourparanormal.co.uk. Alternatively, you can lodge a complaint with the Information Commissioner’s Office (ICO). Here are their contact details:

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline: 0303 123 1113

Website: https://www.ico.org.uk

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